Refund policy

Refund & Return Policy

All GGC apparel and accessories are made to order — nothing is pre-made or held in stock. Each item is printed or embroidered specifically for your order once it's placed, which affects what we're able to offer in terms of returns.

Order issues, damage, or defects
If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Contact us at hello@ggcgear.com within 30 days of delivery with your order number and a photo of the issue, and we'll get a replacement into production right away.

Sizing
Because each item is made to order, we're not able to offer exchanges for sizing. Please check the size chart on each product page before ordering — Comfort Colors runs true to size, but we'd rather you get it right the first time than deal with a swap after the fact.

Change of mind
Since nothing is produced until you order it, we're unable to accept returns for buyer's remorse, wrong color/size selected at checkout, or simply changing your mind. We know that's stricter than a typical retail return policy — it's the trade-off of made-to-order production instead of mass-produced stock sitting in a warehouse.

Lost or delayed packages
If tracking shows an unusual delay or your order appears lost in transit, reach out to hello@ggcgear.com and we'll look into it with our fulfillment partner.

Customers in the EU and Northern Ireland
In accordance with Directive 1999/44/EC, products sold to customers in the EU and Northern Ireland carry a 2-year warranty against defects. This is separate from, and in addition to, our standard 30-day damage/defect window above.

How to reach us
hello@ggcgear.com — include your order number and, where relevant, a photo, and we'll take it from there.